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The NHS 111 Online service provided improved accessibility for some patients but had little impact on calls to the telephone service, with implications for potential increased emergency and urgent care system activity.
1 School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK
2 School of Information Studies, University of Sheffield, Sheffield, UK
3 Sheffield Emergency Care Forum, Sheffield, UK
* Corresponding author Email: f.c.sampson@sheffield.ac.uk
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