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This study found the patient experience feedback cycle was rarely completed, and despite diverse approaches to gathering feedback in inpatient settings, approaches to analysing and using this information remain underdeveloped.
1 Warwick Medical School, University of Warwick, Coventry, UK
2 School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK
3 Institute for Mental Health, University of Birmingham, Birmingham, UK
4 Warwick Research in Nursing, Warwick Medical School, University of Warwick, Coventry, UK
5 Mental Health Foundation, London, UK
6 School of Life and Health Sciences, Aston University, Birmingham, UK
7 Centre for Psychiatry, Wolfson Institute of Preventative Medicine – Barts and The London, Queen Mary University of London, London, UK
8 School of Psychology, University of Birmingham, Birmingham, UK
9 Warwick Business School, University of Warwick, Coventry, UK
10 Institute of Psychiatry, Psychology and Neuroscience, King’s College London, London, UK
11 National Survivor User Network, London, UK
* Corresponding author Email: s.weich@sheffield.ac.uk
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