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This study found the patient experience feedback cycle was rarely completed, and despite diverse approaches to gathering feedback in inpatient settings, approaches to analysing and using this information remain underdeveloped.

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Scott Weich 1,2,*, Sarah-Jane Fenton 1,3, Sophie Staniszewska 4, Alastair Canaway 1, David Crepaz-Keay 5, Michael Larkin 6, Jason Madan 1, Carole Mockford 1, Kamaldeep Bhui 7, Elizabeth Newton 8, Charlotte Croft 9, Una Foye 7,10, Aimee Cairns 1, Emma Ormerod 11, Stephen Jeffreys 5,11, Frances Griffiths 1

1 Warwick Medical School, University of Warwick, Coventry, UK
2 School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK
3 Institute for Mental Health, University of Birmingham, Birmingham, UK
4 Warwick Research in Nursing, Warwick Medical School, University of Warwick, Coventry, UK
5 Mental Health Foundation, London, UK
6 School of Life and Health Sciences, Aston University, Birmingham, UK
7 Centre for Psychiatry, Wolfson Institute of Preventative Medicine – Barts and The London, Queen Mary University of London, London, UK
8 School of Psychology, University of Birmingham, Birmingham, UK
9 Warwick Business School, University of Warwick, Coventry, UK
10 Institute of Psychiatry, Psychology and Neuroscience, King’s College London, London, UK
11 National Survivor User Network, London, UK
* Corresponding author Email: s.weich@sheffield.ac.uk

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