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This study found that while providing and using online feedback are becoming more common for patients, there is some caution from professionals and a lack of organisational preparedness.

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John Powell 1,*, Helen Atherton 2, Veronika Williams 1, Fadhila Mazanderani 3, Farzana Dudhwala 1, Steve Woolgar 4,5, Anne-Marie Boylan 1, Joanna Fleming 2, Susan Kirkpatrick 1, Angela Martin 1, Michelle van Velthoven 6, Anya de Iongh 7, Douglas Findlay 7, Louise Locock 8, Sue Ziebland 1

1 Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
2 Unit of Academic Primary Care, Warwick Medical School, University of Warwick, Coventry, UK
3 School of Social and Political Science, University of Edinburgh, Edinburgh, UK
4 Saïd Business School, University of Oxford, Oxford, UK
5 Department of Thematic Studies, Linköping University, Linköping, Sweden
6 Department of Paediatrics, University of Oxford, Oxford, UK
7 Lay representative, , UK
8 Health Services Research Unit, University of Aberdeen, Aberdeen, UK
* Corresponding author Email:

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