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This study found that while providing and using online feedback are becoming more common for patients, there is some caution from professionals and a lack of organisational preparedness.
1 Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK
2 Unit of Academic Primary Care, Warwick Medical School, University of Warwick, Coventry, UK
3 School of Social and Political Science, University of Edinburgh, Edinburgh, UK
4 Saïd Business School, University of Oxford, Oxford, UK
5 Department of Thematic Studies, Linköping University, Linköping, Sweden
6 Department of Paediatrics, University of Oxford, Oxford, UK
7 Lay representative, , UK
8 Health Services Research Unit, University of Aberdeen, Aberdeen, UK
* Corresponding author Email: john.powell@phc.ox.ac.uk
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