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Although a standardised, comparable productivity index could not be created because of a lack of available data, an effectiveness measure covering four performance areas was developed and considered valid and somewhat useful.

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Jeremy Dawson 1,2,*, Anna Rigby-Brown 2, Lee Adams 2, Richard Baker 3, Julia Fernando 4, Amanda Forrest 2, Anna Kirkwood 5, Richard Murray 6, Michael West 6, Paul Wike 7, Michelle Wilde 7

1 Sheffield University Management School, The University of Sheffield, Sheffield, UK
2 School of Health and Related Research (ScHARR), The University of Sheffield, Sheffield, UK
3 Department of Health Sciences, University of Leicester, Leicester, UK
4 Aston Business School, Aston University, Birmingham, UK
5 The Medical School, The University of Sheffield, Sheffield, UK
6 The King’s Fund, London, UK
7 Dovercourt Surgery, Sheffield, UK
* Corresponding author Email: j.f.dawson@sheffield.ac.uk

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