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Awareness of the patient’s met and unmet expectations should enable staff to understand the patient’s perspective and improve communication.
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A Bowling, G Rowe, N Lambert, M Waddington, KR Mahtani, C Kenten, A Howe & SA Francis.
A Bowling 1,*, G Rowe 2, N Lambert 2, M Waddington 3, KR Mahtani 4, C Kenten 2, A Howe 5, SA Francis 6
1 Faculty of Health Sciences, University of Southampton, Southampton, UK
2 Consumer Science, Institute of Food Research, BBSRC, Norwich, UK
3 Library, Royal Free and University College London Medical School, London, UK
4 Department of Primary Health Care, University of Oxford, Oxford, UK
5 School of Medicine, Health Policy and Practice, University of East Anglia, Norwich, UK
6 Department of Practice and Policy, School of Pharmacy, University of London, London, UK
* Corresponding author Email: a.bowling@sgul.kingston.ac.uk
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