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Climate scores from staff surveys are not unduly affected by survey response rates, but social desirability bias is a risk. Safety climate provides a partial indicator of performance, but qualitative data are needed to understand discrepant results. Safety climate (surveys) and, to a lesser degree, teamwork culture (observations) are better indicators of performance than organisational climate (surveys) or attempts to evaluate organisational culture from time-limited evaluations.
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D Freeth, J Sandall, T Allan, F Warburton, EJ Berridge, N Mackintosh, M Rogers & S Abbott.
D Freeth 1,*, J Sandall 2, T Allan 3, F Warburton 4, EJ Berridge 3, N Mackintosh 5, M Rogers 3, S Abbott 3
1 Centre for Medical Education, St Bartholomew’s and The Royal London School of Medicine and Dentistry, Queen Mary University London, London, UK
2 Division of Women’s Health, School of Medicine, King’s College London, London, UK
3 School of Health Sciences, City University London, London, UK
4 Department of Psychological Medicine, Institute of Psychiatry, King’s College London, London, UK
5 Patient Safety and Service Quality Research Centre, King’s College London, London, UK
* Corresponding author Email: d.freeth@qmul.ac.uk
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