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The NHS 111 Online service provided improved accessibility for some patients but had little impact on calls to the telephone service, with implications for potential increased emergency and urgent care system activity.
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Janette Turner
[Image - ORCID logo], Emma Knowles
[Image - ORCID logo], Rebecca Simpson
[Image - ORCID logo], Fiona Sampson
[Image - ORCID logo], Simon Dixon
[Image - ORCID logo], Jaqui Long
[Image - ORCID logo], Helen Bell-Gorrod
[Image - ORCID logo], Richard Jacques
[Image - ORCID logo], Joanne Coster
[Image - ORCID logo], Hui Yang
[Image - ORCID logo], Jon Nicholl
[Image - ORCID logo], Peter Bath
[Image - ORCID logo], Daniel Fall
[Image - ORCID logo] & Tony Stone
[Image - ORCID logo].
Janette Turner 1, Emma Knowles 1, Rebecca Simpson 1, Fiona Sampson 1,*, Simon Dixon 1, Jaqui Long 1, Helen Bell-Gorrod 1, Richard Jacques 1, Joanne Coster 1, Hui Yang 2, Jon Nicholl 1, Peter Bath 1,2, Daniel Fall 3, Tony Stone 1
1 School of Health and Related Research (ScHARR), University of Sheffield, Sheffield, UK
2 School of Information Studies, University of Sheffield, Sheffield, UK
3 Sheffield Emergency Care Forum, Sheffield, UK
* Corresponding author Email: f.c.sampson@sheffield.ac.uk
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