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Digital methods can produce some improvements in the collection and usefulness of patient feedback, although they need to be complemented with alternative methods.
1 National Institute for Health Research School for Primary Care Research, University of Manchester, Manchester, UK
2 Alliance Manchester Business School, University of Manchester, Manchester, UK
3 Department of Computer Science, University of Manchester, Manchester, UK
4 Centre for Epidemiology Versus Arthritis, Manchester Academic Health Science Centre, University of Manchester, Manchester, UK
5 Division of Psychology and Mental Health, University of Manchester, Manchester, UK
6 Centre for Health Economics, University of Manchester, Manchester, UK
7 National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care Greater Manchester, Salford Royal NHS Foundation Trust, Salford, UK
8 Division of Nursing, Midwifery and Social Work, University of Manchester, Manchester, UK
9 Centre for Health Informatics, University of Manchester, Manchester, UK
10 Greater Manchester Mental Health NHS Foundation Trust, Manchester, UK
11 Patient and public representative, ,
* Corresponding author Email: caroline.sanders@manchester.ac.uk
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