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HS&DR - 10/1009/14
Testing accelerated experience-based co-design: using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement
Project title: Testing accelerated experience-based co-design: using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement
Call to action: 10/1009 10/1009 Research into promising innovations in healthcare delivery (second call)
Research type: Primary Research
Chief investigator: Associate Professor Louise Locock
Lead Author: Associate Professor Louise Locock
Contractor: University of Oxford
Started: September 2011 | Status: Published February 2014
Accelerated version of experience-based co-design (AEBCD) proved acceptable to staff and patients at around half the cost of the standard intervention. The use of national rather than local patient narrative films did not adversely affect staff or patient engagement, and acted as a successful ‘trigger’ to discussion. AEBCD resulted in some intensive work periods for facilitators but also led to staff development and capacity-building. AEBCD offers a rigorous and effective approach to patient-centred quality improvement.
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