Journals Library


HS&DR - 10/1009/14

Testing accelerated experience-based co-design: using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement

Project title: Testing accelerated experience-based co-design: using a national archive of patient experience narrative interviews to promote rapid patient-centred service improvement

Call to action: 10/1009 10/1009 Research into promising innovations in healthcare delivery (second call)

Research type: Primary Research

Chief investigator: Associate Professor Louise Locock

Lead Author: Associate Professor Louise Locock

Contractor: University of Oxford

Cost: £305,376.00

Co-investigators: Dr Caroline Shuldham, Dr Jonathan Fielden, Dr Vicky Harrison, Farasat Bokhari, Professor Annette Boaz, Professor Glenn Robert, Professor Sue Ziebland.

Started: September 2011 | Status: Published February 2014

Accelerated version of experience-based co-design (AEBCD) proved acceptable to staff and patients at around half the cost of the standard intervention. The use of national rather than local patient narrative films did not adversely affect staff or patient engagement, and acted as a successful ‘trigger’ to discussion. AEBCD resulted in some intensive work periods for facilitators but also led to staff development and capacity-building. AEBCD offers a rigorous and effective approach to patient-centred quality improvement.

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