HSDR - 14/156/08

Exploring the impact of patient experience data in acute NHS hospital trusts in England: using Actor-Network Theory to optimise organisational strategies and practices for improving patients' experiences of care

Project title: Exploring the impact of patient experience data in acute NHS hospital trusts in England: using Actor-Network Theory to optimise organisational strategies and practices for improving patients' experiences of care

Call to action: 14/156 14/156 New research on use and usefulness of patient experience data

Research type: Primary Research

Chief investigator: Dr Sara Donetto

Lead Author: Dr Sara Donetto

Contractor: King's College London

Cost: £491,765.01

Co-investigators: Dame Anne Marie Rafferty, Ms Christine Chapman, Ms Sally Brearley, Professor Davina Allen, Professor Glenn Robert.

Started: February 2016 | Status: Published October 2019

This study identified five key themes that helped explain how patient experience data work could lead to quality improvements in acute hospital trusts.

Links to project documentation

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