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HS&DR - 14/156/06
Understanding how frontline staff use patient experience data for service improvement - an exploratory case study evaluation and national survey (US-PEx)
Project title: Understanding how frontline staff use patient experience data for service improvement - an exploratory case study evaluation and national survey (US-PEx)
Call to action: 14/156 14/156 New research on use and usefulness of patient experience data
Research type: Primary Research
Chief investigator: Professor Louise Locock
Lead Author: Professor Louise Locock
Contractor: University of Oxford
Co-investigators: Dr Angela Coulter, Dr Neil Churchill, Dr Sian Rees, Mr Chris Graham, Mrs Melanie Gager, Ms Elizabeth Gibbons, Ms Jennifer Bostock, Ms Jenny King, Professor Crispin Jenkinson, Professor John Powell, Professor Ray Fitzpatrick, Professor Sue Dopson, Professor Sue Ziebland, Professor Trisha Greenhalgh.
Started: November 2015 | Status: Published March 2020
This study found staff used a range of formal and informal intelligence about patient experience, and that mixed teams commanded a greater range of resources for service improvement.
Links to project documentation
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