Journals Library


HS&DR - 14/156/06

Understanding how frontline staff use patient experience data for service improvement - an exploratory case study evaluation and national survey (US-PEx)

Project title: Understanding how frontline staff use patient experience data for service improvement - an exploratory case study evaluation and national survey (US-PEx)

Call to action: 14/156 14/156 New research on use and usefulness of patient experience data

Research type: Primary Research

Chief investigator: Professor Louise LocockORCID logo

Lead Author: Professor Louise LocockORCID logo

Contractor: University of Oxford

Cost: £747,024.14

Co-investigators: Dr Angela CoulterORCID logo, Dr Neil ChurchillORCID logo, Dr Sian Rees, Mr Chris GrahamORCID logo, Mrs Melanie GagerORCID logo, Ms Elizabeth GibbonsORCID logo, Ms Jennifer BostockORCID logo, Ms Jenny KingORCID logo, Professor Crispin Jenkinson, Professor John PowellORCID logo, Professor Ray FitzpatrickORCID logo, Professor Sue DopsonORCID logo, Professor Sue ZieblandORCID logo, Professor Trisha GreenhalghORCID logo.

Started: November 2015 | Status: Published March 2020

ISRCTN: 13337245

This study found staff used a range of formal and informal intelligence about patient experience, and that mixed teams commanded a greater range of resources for service improvement.

Links to project documentation

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Background & Research Questions

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Methods

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Publications & Outputs

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Outcomes & Impact

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