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HS&DR - 14/04/48
Improving NHS Quality Using Internet Ratings and Experiences (INQUIRE)
Project title: Improving NHS Quality Using Internet Ratings and Experiences (INQUIRE)
Call to action: 14/156 14/156 New research on use and usefulness of patient experience data
Research type: Primary Research
Chief investigator: Professor John Powell
Lead Author: Professor John Powell
Contractor: University of Oxford
Co-investigators: Dr Fadhila Mazanderani, Dr Helen Atherton, Dr Veronika Williams, Miss Anya de Iongh, Mr Luis Carrasqueiro, Professor Helen Margetts, Professor Louise Locock, Professor Steve Woolgar, Professor Sue Ziebland.
Started: November 2015 | Status: Published October 2019
This study found that while providing and using online feedback are becoming more common for patients, there is some caution from professionals and a lack of organisational preparedness.
Links to project documentation
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