Journals Library

HS&DR - 14/04/48

Improving NHS Quality Using Internet Ratings and Experiences (INQUIRE)

Project title: Improving NHS Quality Using Internet Ratings and Experiences (INQUIRE)

Call to action: 14/156 14/156 New research on use and usefulness of patient experience data

Research type: Primary Research

Chief investigator: Professor John PowellORCID logo

Lead Author: Professor John PowellORCID logo

Contractor: University of Oxford

Cost: £611,883.21

Co-investigators: Dr Fadhila MazanderaniORCID logo, Dr Helen AthertonORCID logo, Dr Veronika WilliamsORCID logo, Miss Anya de IonghORCID logo, Mr Luis Carrasqueiro, Professor Helen Margetts, Professor Louise LocockORCID logo, Professor Steve WoolgarORCID logo, Professor Sue ZieblandORCID logo.

Started: November 2015 | Status: Published October 2019

ISRCTN: 33095169

This study found that while providing and using online feedback are becoming more common for patients, there is some caution from professionals and a lack of organisational preparedness.

Links to project documentation

The links and documents below are related to this research and are added as and when they are produced over the life of the project. The information is provided by the researchers and some may have undergone varying editorial, production and publication models, which differ to NIHR Journals Library reports. Links are to both internal (NIHR) and external websites – the NIHR is not responsible for the content of external websites.

Background & Research Questions

Why the research is being done and what is being asked


How the research is being done

Publications & Outputs

What the research produced

Outcomes & Impact

What happened as a result of the research

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