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HS&DR - 13/59/40
Tele-First: Telephone triage as an alternative to face to face contact in general practice
Project title: Tele-First: Telephone triage as an alternative to face to face contact in general practice
Call to action: 13/59 13/59 Assessing alternatives to face-to-face contact with patients
Research type: Primary Research
Contractor: NHS Cambridgeshire
Started: September 2014 | Status: Published May 2019
Many problems in general practice can be dealt with by the doctor on the telephone; however, the 'telephone first' approach does not suit all patients and is not a panacea for meeting demands for care.
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