Journals Library


HS&DR - 13/59/40

Tele-First: Telephone triage as an alternative to face to face contact in general practice

Project title: Tele-First: Telephone triage as an alternative to face to face contact in general practice

Call to action: 13/59 13/59 Assessing alternatives to face-to-face contact with patients

Research type: Primary Research

Chief investigator: Professor Martin RolandORCID logoorcid.org/0000-0002-8533-3060

Lead Author: Dr Jennifer NewbouldORCID logoorcid.org/0000-0002-2602-6984

Contractor: NHS Cambridgeshire

Cost: £747,709.66

Co-investigators: Dr Edward Wilson, Dr Emma Pitchforth, Dr Fiona Head, Dr Gary Abel, Dr Jennifer Newbould.

Started: September 2014 | Status: Published May 2019

Many problems in general practice can be dealt with by the doctor on the telephone; however, the 'telephone first' approach does not suit all patients and is not a panacea for meeting demands for care.

Links to project documentation

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Background & Research Questions

Why the research is being done and what is being asked

Methods

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Publications & Outputs

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Outcomes & Impact

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