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HS&DR - 13/07/39
An evaluation of a real-time survey for improving patients' experiences of the relational aspects of care
Project title: An evaluation of a real-time survey for improving patients' experiences of the relational aspects of care
Research type: Primary Research
Lead Author: Mr Chris Graham
Contractor: Picker Institute Europe
Co-investigators: Professor Crispin Jenkinson.
Started: September 2014 | Status: Published March 2018
This study found that near real-time feedback from patients produced a modest improvement in relational care and made recommendations for trusts wishing to implement this approach.
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