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Digital methods can produce some improvements in the collection and usefulness of patient feedback, although they need to be complemented with alternative methods.

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Caroline Sanders, Papreen Nahar, Nicola Small, Damian Hodgson, Bie Nio Ong, Azad Dehghan, Charlotte A Sharp, William G Dixon, Shôn Lewis, Evangelos Kontopantelis, Gavin Daker-White, Peter Bower, Linda Davies, Humayun Kayesh, Rebecca Spencer, Aneela McAvoy, Ruth Boaden, Karina Lovell, John Ainsworth, Magdalena Nowakowska, Andrew Shepherd, Patrick Cahoon, Richard Hopkins, Dawn Allen, Annmarie Lewis & Goran Nenadic.

Caroline Sanders 1,*, Papreen Nahar 1, Nicola Small 1, Damian Hodgson 2, Bie Nio Ong 1, Azad Dehghan 3, Charlotte A Sharp 1, William G Dixon 4, Shôn Lewis 5, Evangelos Kontopantelis 1, Gavin Daker-White 1, Peter Bower 1, Linda Davies 6, Humayun Kayesh 3, Rebecca Spencer 7, Aneela McAvoy 1,7, Ruth Boaden 2,7, Karina Lovell 1,8, John Ainsworth 9, Magdalena Nowakowska 1, Andrew Shepherd 1, Patrick Cahoon 10, Richard Hopkins 10, Dawn Allen 11, Annmarie Lewis 11, Goran Nenadic 3

1 National Institute for Health Research School for Primary Care Research, University of Manchester, Manchester, UK
2 Alliance Manchester Business School, University of Manchester, Manchester, UK
3 Department of Computer Science, University of Manchester, Manchester, UK
4 Centre for Epidemiology Versus Arthritis, Manchester Academic Health Science Centre, University of Manchester, Manchester, UK
5 Division of Psychology and Mental Health, University of Manchester, Manchester, UK
6 Centre for Health Economics, University of Manchester, Manchester, UK
7 National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care Greater Manchester, Salford Royal NHS Foundation Trust, Salford, UK
8 Division of Nursing, Midwifery and Social Work, University of Manchester, Manchester, UK
9 Centre for Health Informatics, University of Manchester, Manchester, UK
10 Greater Manchester Mental Health NHS Foundation Trust, Manchester, UK
11 Patient and public representative, ,
* Corresponding author Email: caroline.sanders@manchester.ac.uk

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