Automated analysis of free-text comments and dashboard representations in patient experience surveys: a multimethod co-design study

Rivas, Carol; Tkacz, Daria; Antao, Laurence; Mentzakis, Emmanouil; Gordon, Margaret; Anstee, Sydney; Giordano, Richard

doi:10.3310/hsdr07230

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Multidisciplinary mixed stakeholder co-design showed proof of concept for automated display of patient experience free-text comments in a way that could drive health-care improvements in real time.

Carol Rivas , Daria Tkacz , Laurence Antao , Emmanouil Mentzakis , Margaret Gordon , Sydney Anstee & Richard Giordano .

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Carol Rivas ^1,^2,^*, Daria Tkacz ¹, Laurence Antao ¹, Emmanouil Mentzakis ³, Margaret Gordon ⁴, Sydney Anstee ¹, Richard Giordano ¹

¹ Faculty of Health Sciences, University of Southampton, Southampton, UK
² Department of Social Science Research Unit, University College London, London, UK
³ Economics within Social Sciences, University of Southampton, Southampton, UK
⁴ PicoMeg Ltd, London, UK
^* Corresponding author Email: c.rivas@ucl.ac.uk

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