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This study found that near real-time feedback from patients produced a modest improvement in relational care and made recommendations for trusts wishing to implement this approach.

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Chris Graham 1,*, Susanne Käsbauer 1, Robyn Cooper 1, Jenny King 1, Steve Sizmur 1, Crispin Jenkinson 2, Laura Kelly 2

1 Picker Institute Europe, Oxford, UK
2 Nuffield Department of Population Health, University of Oxford, Oxford, UK
* Corresponding author Email: chris.graham@pickereurope.ac.uk

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